Refund policy

At DAS Collection, we are committed to providing our customers with original, authentic, and high-quality products. We take great care to ensure that every order is prepared and delivered to the highest standard.

If you are not satisfied with your purchase, you may request a return subject to the terms and conditions below.

Returns

You may request a return within 14 days from the date you receive your order.

To be eligible for a return:

  • The item must be unworn, unused, unwashed, and in its original condition.
  • All original tags and labels must remain attached.
  • The item must be returned in its original packaging.
  • A valid receipt, order confirmation, or other proof of purchase must be provided.
  • The item must not fall under any of the non-returnable categories listed below.

DAS Collection reserves the right to refuse any return where the item does not meet the above conditions.

How to Request a Return

Before returning an item, please contact our customer service team at:

onlineorder@dascollection.com

Please provide your order number, contact details, and reason for the return.

Once your return request has been reviewed and accepted, we will provide you with instructions on how and where to return your item.

Returns sent to DAS Collection without prior approval may not be accepted.

Approved returns should be sent or delivered as instructed to:

DAS Collection LLC
Dar Al Wasl Mall
Jumeirah, Dubai
United Arab Emirates

Delivery & Transportation Charges

For returns customer will be responsible for the applicable return transportation, courier, or delivery charges.

Original delivery charges are non-refundable, unless the return is due to an error by DAS Collection or the item received was defective or damaged.

Any applicable return delivery or transportation charges may be deducted from the final refund amount.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or different from the item you ordered, please contact us immediately at onlineorder@dascollection.com.

Please provide your order details together with photographs or other relevant information so that our team can review the issue.

Where the issue is confirmed, DAS Collection will arrange an appropriate replacement, exchange, or refund, subject to availability and the circumstances of the order.

Non-Returnable Items

Returns will not be accepted for:

  • Items that have been worn, used, washed, altered, damaged, or stained after delivery.
  • Items without their original tags, labels, or packaging.
  • Customized, personalized, made-to-order, or specially altered items.
  • Items that cannot be returned for hygiene reasons, where applicable.
  • Gift cards.
  • Sale, clearance, or final-sale items, unless the item is defective, damaged, or incorrectly supplied.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different size, style, or item, please contact our customer service team.

Where an exchange is available, it will be subject to stock availability and approval of the original item's return condition.

If a direct exchange cannot be arranged, you may be required to return the original item and place a new order.

Any applicable delivery or transportation charges may apply.

Refunds

Once we receive your returned item, it will be inspected by our team.

We will notify you whether your return and refund have been approved.

If approved, the refund will be processed to the original payment method, wherever possible.

Please allow up to 10 business days for DAS Collection to process an approved refund. Additional processing time may be required by your bank, card issuer, or payment provider before the amount appears in your account.

Applicable delivery, transportation, or return charges may be deducted from the refund where permitted.

If more than 15 business days have passed after confirmation that your refund was approved and you have not received it, please contact us.

Contact Us

For questions regarding returns, exchanges, damaged items, or refunds, please contact:

DAS Collection LLC
Dar Al Wasl Mall, Jumeirah
Dubai, United Arab Emirates

Email: onlineorder@dascollection.com

DAS Collection reserves the right to update this Return & Refund Policy from time to time. Any mandatory rights available to customers under applicable consumer protection laws will continue to apply.